Refund Policy

Last updated: 13 November 2026

14-day money-back guarantee

If you are not happy with Vetzana for any reason, you can get a full refund of a payment, your first payment or a renewal, by cancelling your subscription within 14 days of that payment. No questions asked.

The guarantee applies once per clinic. A clinic that has already received a refund, recognised by its computer's machine code, its email address or its Polar customer account, cannot receive another one, and any later payment is non-refundable.

How to get your refund

Cancel your subscription yourself in Polar's customer portal within 14 days of the payment. Every email Polar sends you about your order has a link to the portal, and you sign in with the email address you used at checkout. That is all you need to do: the refund is issued automatically and in full, and your subscription ends straight away.

Refunds are given only this way. We do not issue refunds requested by email, WhatsApp or other messages; please cancel in the portal instead.

Our order process is conducted by our online reseller, Polar Software, Inc. (polar.sh), which is the Merchant of Record for all our orders. The refund is paid through Polar back to your original payment method, and Polar emails you a receipt. Most banks show the refund within 5 to 10 business days.

After a refund

Your subscription ends at once, so no further payments are taken. The licence you already have keeps working until it runs out, then the software works as described in our Terms and Conditions for an ended subscription: your data is never deleted, and you can always open, print and export it.

Licences on 6-month and yearly plans

Because of this guarantee, the licence we send after each payment first covers up to one month. Once 14 days have passed without a cancellation, we automatically email you a licence for the rest of the period you paid for.

Cancelling without a refund

You can cancel at any time in Polar's customer portal to stop future renewals. If you cancel more than 14 days after your last payment, or your clinic has already had its one refund, nothing is refunded: your subscription simply ends at the end of the period you have paid for, and your licence stays valid until then.

Your legal rights

This policy does not affect any refund rights you have under the consumer laws of your country.

Contact

Mirza Yahya Adeel (Vetzana), Islamabad, Pakistan
Email: support@vetzana.com
WhatsApp: +92 370 9252543