Terms and Conditions

Last updated: 13 November 2026

1. Who we are

These terms are an agreement between you (the clinic or person buying or using the software) and Mirza Yahya Adeel, an individual developer in Islamabad, Pakistan, who develops and sells Vetzana ("we", "us", "our"). By buying, installing or using Vetzana you agree to these terms.

Contact: support@vetzana.com · WhatsApp +92 370 9252543

2. Our reseller, Polar

When you pay, you buy from Polar, and Polar's Checkout Buyer Terms also apply to your purchase. Polar handles payment, charges any sales tax or VAT that applies based on your billing address, and sends your invoices and receipts by email. Your payment details are entered only on Polar's checkout and are never seen by us.

Polar's customer portal lets you view your subscription, download invoices and receipts (and add your clinic's name, address or VAT number to them), update your card and cancel. Every email Polar sends you about your order has a link to it, and you sign in with the email address you used at checkout.

3. The software and your licence

• Vetzana is desktop software for managing a veterinary or pet clinic. It runs on Windows 10 and 11 (64-bit).
• While your subscription is active, we grant you a non-exclusive, non-transferable licence to install and use Vetzana on one computer for your clinic's business.
• Each licence is activated for a specific computer using the machine code the software shows. If you replace or repair that computer, contact us and we will move your licence to the new computer at no charge.
• The software, its design and its code remain our property. You receive a right to use it, not ownership of it.

4. Subscriptions, renewal and cancellation

• Plans are billed monthly, every 6 months or yearly, at the price shown on our website when you subscribe. Prices are in US dollars.
• Your subscription renews automatically at the end of each billing period, and Polar charges your payment method for the next period, until you cancel.
• You can cancel at any time, in Polar's customer portal (see section 2), by emailing Polar at support@polar.sh, or by contacting us. Polar confirms the cancellation by email. Cancellation stops future payments, and your licence stays valid until the end of the period you have paid for. Cancelling within 14 days of a payment refunds it and ends the subscription at once, once per clinic, as described in our Refund Policy.
• If we change the price of your plan, we will tell you by email at least 30 days before the change applies to your next renewal, so you can cancel first if you wish.
• Refunds are covered by our Refund Policy.

5. When a subscription ends

If your subscription ends or a renewal payment fails, the software keeps working normally for 14 days. After that it becomes read-only: you can still open, search, print and export all of your records, and make backups, but you cannot add or change records until the licence is renewed. We never delete your data.

6. Your data

• All records you enter are stored on your own computer. We do not receive, host or have access to them. See our Privacy Policy.
• You are responsible for your clinic's data, including keeping backups. The software provides manual and automatic backup tools; we strongly recommend using them.
• You are responsible for having the right to store your clients' information and for complying with the data protection laws that apply to your clinic.

7. WhatsApp and email messages

• The software can send reminders and invoices to your clients by WhatsApp, using your clinic's own WhatsApp number linked as a device, and by email, using your own email account. Messages are sent from your accounts, not ours.
• WhatsApp messaging uses WhatsApp's linked-device feature. It is not an official WhatsApp Business integration, and WhatsApp may limit or block numbers it considers to be sending automated messages. The software reduces this risk with pauses between messages and a daily limit, and we recommend using a dedicated clinic number.
• You are responsible for following WhatsApp's and your email provider's terms, and the laws that apply to contacting your clients, including having their permission to message them.
• We do not guarantee that any message will be delivered.

8. What you may not do

• Use one licence on more than one computer at a time.
• Copy, sell, rent, sublicense or share the software or your licence.
• Remove, bypass or tamper with the licensing or security features.
• Reverse engineer or modify the software, except where the law allows this despite this restriction.

9. Updates and support

Updates are included in every plan and are installed automatically when your computer is online. Support is available by email and WhatsApp, and we aim to reply within one business day.

10. Professional responsibility

Vetzana is a record-keeping and administration tool. It does not give veterinary or medical advice, and all clinical decisions remain the responsibility of your clinic. Financial reports are provided to help you run your clinic; please check figures used for tax or legal purposes with your accountant.

11. Warranty

We work to keep Vetzana reliable and to fix problems promptly. Apart from the commitments in these terms and our refund policy, and to the extent the law allows, the software is provided "as is", without other warranties of any kind.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or loss of data that could have been prevented by keeping backups. Our total liability to you for any claim is limited to the amount you paid for Vetzana in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Ending this agreement

You may stop using the software and cancel your subscription at any time. We may end your licence if you seriously break these terms, for example by sharing your licence; where possible, we will tell you first and give you a chance to fix the problem.

14. Changes to these terms

We may update these terms from time to time. The latest version is always on this page, with its date. If we make an important change, we will tell active subscribers by email before it takes effect.

15. Law

These terms are governed by the laws of Pakistan, and the courts of Islamabad have jurisdiction. This does not take away any rights you have under the mandatory consumer laws of your own country.

16. Contact

Mirza Yahya Adeel (Vetzana), Islamabad, Pakistan
Email: support@vetzana.com
WhatsApp: +92 370 9252543